RETURN POLICY
We have a 14 days returns policy, from the day you receive your order.
To be eligible for a return, your item must be unused, unwashed and in the same condition as you receive it. It also must be with all tags attached and in the original packaging such as boxes or bags.
If you use your right to return a product, the direct cost of returning the goods will be paid by you. To avoid transportation damage please make sure to pack the returned goods well. You need to send back the goods without delay no later than 14 days from the day on which the order has been delivered. The deadline is met if you send back the goods before the period of 14 days has expired.
The right to cancel or return does not apply to the following kind of contract: contracts for the supply of goods that are customised by a personal request and are made to the consumer’s specifications.
When returning a product, we strongly recommend that you use a trackable and insured shipping service. To avoid unnecessary costs, always mark the package with the word ”RETURN” and your original tracking number and return to: Seru Home Diana Ruzieva, 35 route de Finsterthal, L-7769, Bissen, +352 691 113 363.
Exchanges
If you want to exchange an item for a different size or colour, please return it and place a new order.
To be eligible for a return, your item must be unused, unwashed and in the same condition as you receive it. It also must be with all tags attached and in the original packaging such as boxes or bags.
If you use your right to return a product, the direct cost of returning the goods will be paid by you. To avoid transportation damage please make sure to pack the returned goods well. You need to send back the goods without delay no later than 14 days from the day on which the order has been delivered. The deadline is met if you send back the goods before the period of 14 days has expired.
The right to cancel or return does not apply to the following kind of contract: contracts for the supply of goods that are customised by a personal request and are made to the consumer’s specifications.
When returning a product, we strongly recommend that you use a trackable and insured shipping service. To avoid unnecessary costs, always mark the package with the word ”RETURN” and your original tracking number and return to: Seru Home Diana Ruzieva, 35 route de Finsterthal, L-7769, Bissen, +352 691 113 363.
Exchanges
If you want to exchange an item for a different size or colour, please return it and place a new order.
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