TERMS & CONDITIONS
Welcome to Seru Home! When you are shopping with us you are automatically accepting our Terms and Conditions. Below you will find our conditions of purchase. If you have any questions regarding our Terms and Conditions, you are always very welcome to email us at info.seruhome@gmail.com.
1. General
Seru Home Diana Ruzieva (here and after “Seru Home”, “www.seruhome.com”) owns and operates this website. This document governs your relationship with Seru Home, VAT № LU33646040.
The information you submit to www.seruhome.com will be handled with all possible care and respect. Seru Home will only use the personal information when we are processing orders, during shipments and deliveries, for secure payments and sometimes for customs declaration. All information will be handled according to our Privacy Policy.
These Conditions may be modified. You are responsible for reading them periodically.
2. Privacy policy
Our privacy policy, which sets out how we will use your information, can be found at the Privacy Policy page. By using this website, you agree to the processing described on this page and confirm that all data provided by you is accurate.
3. Order placing
You can place your order on our homepage by adding products you are interested in into the shopping cart. Before checkout you will be asked to fill in information that can be modified until you click the “Authorise Payment” button on the checkout page.
Confirming the order and clicking the “Authorise Payment” button, your order is an offer to us to buy the goods you have ordered on the website. We will confirm the receipt of your order by sending you an automatically generated email, which contains information on the products ordered, prices, shipping specifications, billing and delivery address details provided by you. Please read through this email carefully, to be sure that all information is correct.
If you note any error, please contact our customer service without delay to make the necessary amendments to your order. To contact our customer service, email us at info.seruhome@gmail.com or call us: Tel: +352 691 113 363. We use English as the official communication language.
Please note that the Order Confirmation does not mean that your order has been accepted, since the email confirms an offer that you are making to us to buy one or more products. All orders should be approved by us, which you, as a registered user, will be informed of via an email in which we will reconfirm that the order is being accepted and sent (the "Shipment Confirmation").
4. Product availability
All product orders are subject to availability of the items. Nevertheless we carefully inspect the product availability, occasionally supply shortages may occur. We reserve the right to provide you with information on similar products of the same or higher quality and value If there are no more items left in stock. If you do not wish to order the similar products, we will reimburse the paid amount.
In case you have ordered multiple items and certain items are no longer available, you will be notified accordingly by email to revise the purchase order. Seru Home reserves the right to choose whether to partially annulate the order and complete part of it or to reject it in full.
5. Prices
The prices shown on the website at the time of the order are the ones that apply.
All prices at Seru Home are gross prices including VAT (Value Added Tax), which will be specified on the invoice.
Customers from outside of the European Union have the right not to pay EU VAT/Sales Tax. You can contact us via info.seruhome@gmail.com in order to request an invoice with the VAT excluded prices. You pay the applicable import taxes and customs fee according to your country’s policy upon delivery of your order.
The total price is disclosed on the check-out page before order confirmation, as soon as you have chosen your country of destination. Delivery fees may apply where applicable. Please contact info.seruhome@gmail.com for details.
We try to ensure that all details, descriptions and prices which appear on this website are correct, but sometimes errors may occur. We will inform you if we discover an error in the price of any goods which you have ordered and you will be provided with the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as cancelled. If you decide to cancel the order, you will receive a full refund.
6. Intellectual property
You recognise and agree the intellectual property rights in all trademarks, software and content provided to you as part of the website, remain the property of Seru Home or its licensors and are protected by copyright laws and treaties around the world.
You may use the materials only for your own personal use. You can always copy the information on your order or contact details.
7. Computer Attacks
You must not use this website to intentionally introducing a virus, trojan, worm, logic bomb or any other material which is harmful and can cause a technological damage.
Using this website you agree not to make unauthorised access or not to attack servers and corrupt data.
Failure to comply with this regulation would constitute a criminal offence and Seru Home will report any such interaction to corresponding authorities and disclose your identity to them.
We will not be liable for any harm or damage related to the denial-of-service attack, viruses or other technologically harmful material that may affect your computer, IT equipment, computer programs, data or other proprietary material due to your use of this website or downloading content from it, or on any website linked to it.
8. Liability
All product descriptions, materials and information displayed on this website is provided without any guarantees and conditions, except those legally established. Our liability to any product is limited to the price of purchase.
Unless stated by law to the contrary Seru Home shall not be liable for the loss of profits or contacts, damage to goodwill and reputation, loss of income or sales, inability to use the website or linked sites, loss of data, punitive or incidental damages, loss of business and savings, regardless of their origin.
Our liability shall not be waived nor limited in case of fraud or fraudulent deceit, death or personal injury caused by our negligence or any other liability which cannot be excluded or limited under applicable law.
Please note that artisan products often have the natural characteristics of inevitable differences, such as texture and structure variations, traces of grains and fibres, colour diversities that can not be considered as damages or defects. Their presence on the contrary emphasises the uniqueness of the product that should be appreciated. All handmade items of the highest quality have an individual appearance of the product.
9. Links from the website
Seru Home is not liable for any damage or harm caused by the use of links to other websites and third-party materials, those links are provided on our website for information purposes only and the content of those websites or materials is beyond our control.
10. Website modifications
Seru Home reserves the right at any time and without notice to modify, remove or change the regulation and/or any page of this website.
11. Applicable law
The use of the website and the product purchase contracts is regulated by substantive Luxembourgish law to the exclusion of the conflict of law rules of international private law. Any controversy that arises or is related to the use of the website or said contracts is subject to the jurisdiction of the Luxembourg courts.
12. Suggestions or comments
If you have any questions about the Terms and Conditions please contact us through our website or email us at info.seruhome@gmail.com.
1. General
Seru Home Diana Ruzieva (here and after “Seru Home”, “www.seruhome.com”) owns and operates this website. This document governs your relationship with Seru Home, VAT № LU33646040.
The information you submit to www.seruhome.com will be handled with all possible care and respect. Seru Home will only use the personal information when we are processing orders, during shipments and deliveries, for secure payments and sometimes for customs declaration. All information will be handled according to our Privacy Policy.
These Conditions may be modified. You are responsible for reading them periodically.
2. Privacy policy
Our privacy policy, which sets out how we will use your information, can be found at the Privacy Policy page. By using this website, you agree to the processing described on this page and confirm that all data provided by you is accurate.
3. Order placing
You can place your order on our homepage by adding products you are interested in into the shopping cart. Before checkout you will be asked to fill in information that can be modified until you click the “Authorise Payment” button on the checkout page.
Confirming the order and clicking the “Authorise Payment” button, your order is an offer to us to buy the goods you have ordered on the website. We will confirm the receipt of your order by sending you an automatically generated email, which contains information on the products ordered, prices, shipping specifications, billing and delivery address details provided by you. Please read through this email carefully, to be sure that all information is correct.
If you note any error, please contact our customer service without delay to make the necessary amendments to your order. To contact our customer service, email us at info.seruhome@gmail.com or call us: Tel: +352 691 113 363. We use English as the official communication language.
Please note that the Order Confirmation does not mean that your order has been accepted, since the email confirms an offer that you are making to us to buy one or more products. All orders should be approved by us, which you, as a registered user, will be informed of via an email in which we will reconfirm that the order is being accepted and sent (the "Shipment Confirmation").
4. Product availability
All product orders are subject to availability of the items. Nevertheless we carefully inspect the product availability, occasionally supply shortages may occur. We reserve the right to provide you with information on similar products of the same or higher quality and value If there are no more items left in stock. If you do not wish to order the similar products, we will reimburse the paid amount.
In case you have ordered multiple items and certain items are no longer available, you will be notified accordingly by email to revise the purchase order. Seru Home reserves the right to choose whether to partially annulate the order and complete part of it or to reject it in full.
5. Prices
The prices shown on the website at the time of the order are the ones that apply.
All prices at Seru Home are gross prices including VAT (Value Added Tax), which will be specified on the invoice.
Customers from outside of the European Union have the right not to pay EU VAT/Sales Tax. You can contact us via info.seruhome@gmail.com in order to request an invoice with the VAT excluded prices. You pay the applicable import taxes and customs fee according to your country’s policy upon delivery of your order.
The total price is disclosed on the check-out page before order confirmation, as soon as you have chosen your country of destination. Delivery fees may apply where applicable. Please contact info.seruhome@gmail.com for details.
We try to ensure that all details, descriptions and prices which appear on this website are correct, but sometimes errors may occur. We will inform you if we discover an error in the price of any goods which you have ordered and you will be provided with the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as cancelled. If you decide to cancel the order, you will receive a full refund.
6. Intellectual property
You recognise and agree the intellectual property rights in all trademarks, software and content provided to you as part of the website, remain the property of Seru Home or its licensors and are protected by copyright laws and treaties around the world.
You may use the materials only for your own personal use. You can always copy the information on your order or contact details.
7. Computer Attacks
You must not use this website to intentionally introducing a virus, trojan, worm, logic bomb or any other material which is harmful and can cause a technological damage.
Using this website you agree not to make unauthorised access or not to attack servers and corrupt data.
Failure to comply with this regulation would constitute a criminal offence and Seru Home will report any such interaction to corresponding authorities and disclose your identity to them.
We will not be liable for any harm or damage related to the denial-of-service attack, viruses or other technologically harmful material that may affect your computer, IT equipment, computer programs, data or other proprietary material due to your use of this website or downloading content from it, or on any website linked to it.
8. Liability
All product descriptions, materials and information displayed on this website is provided without any guarantees and conditions, except those legally established. Our liability to any product is limited to the price of purchase.
Unless stated by law to the contrary Seru Home shall not be liable for the loss of profits or contacts, damage to goodwill and reputation, loss of income or sales, inability to use the website or linked sites, loss of data, punitive or incidental damages, loss of business and savings, regardless of their origin.
Our liability shall not be waived nor limited in case of fraud or fraudulent deceit, death or personal injury caused by our negligence or any other liability which cannot be excluded or limited under applicable law.
Please note that artisan products often have the natural characteristics of inevitable differences, such as texture and structure variations, traces of grains and fibres, colour diversities that can not be considered as damages or defects. Their presence on the contrary emphasises the uniqueness of the product that should be appreciated. All handmade items of the highest quality have an individual appearance of the product.
9. Links from the website
Seru Home is not liable for any damage or harm caused by the use of links to other websites and third-party materials, those links are provided on our website for information purposes only and the content of those websites or materials is beyond our control.
10. Website modifications
Seru Home reserves the right at any time and without notice to modify, remove or change the regulation and/or any page of this website.
11. Applicable law
The use of the website and the product purchase contracts is regulated by substantive Luxembourgish law to the exclusion of the conflict of law rules of international private law. Any controversy that arises or is related to the use of the website or said contracts is subject to the jurisdiction of the Luxembourg courts.
12. Suggestions or comments
If you have any questions about the Terms and Conditions please contact us through our website or email us at info.seruhome@gmail.com.
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